Boardroom Support

We usually reply within one business day.

Common questions

Who writes what the board says?

The board members' replies, voices and minutes are generated by OpenAI from what we send it: your topic, what you type or say in the meeting, and relevant memories from past meetings. OpenAI does not use this to train its models. Details are in the Privacy Policy.

Voice isn't working.

Boardroom needs Microphone and Speech Recognition access to hear you. Open the iOS Settings app, find Boardroom, and make sure both are switched on. The app works fully by text if you'd rather not use your voice.

How do I continue a topic?

Open the meeting's minutes and tap Continue this discussion. The board picks up from what it decided last time and what it remembers about the topic.

A board member said something wrong or inappropriate.

Board members are AI and can be wrong or say something inappropriate. During a meeting, long-press the message in the transcript and tap Report message. Adding a reason is optional. We review every report. You can also email us with the meeting date.

How do I delete a meeting?

Open the meeting's minutes and tap Delete, then confirm. This permanently deletes its transcript, minutes and anything the board remembers from it. It cannot be undone.

Can I delete my account and data?

Yes. In the app, open Settings and tap Delete account, then confirm. This permanently deletes your account, meetings, minutes and everything the board remembers, and signs you out. It cannot be undone. You can also email us from the address on your account and we will delete it for you.

Deleting your account does not cancel a Pro subscription. Cancel it first in your iPhone's Settings > your name > Subscriptions.

Is Boardroom free?

Boardroom is free to download, and the free plan includes a limited number of meetings. Boardroom Pro is an optional subscription with more voice time, memory across meetings and the ability to continue a discussion. Pro subscribers can also buy voice top-ups. Prices are shown in the app before you buy.

How do I cancel Pro or get a refund?

Subscriptions are billed by Apple and renew automatically until you cancel. Cancel at least 24 hours before the end of your billing period in your iPhone's Settings > your name > Subscriptions; you keep Pro until the period ends. Refunds are handled by Apple at reportaproblem.apple.com.

I paid but don't have Pro.

Make sure you're signed in to the same Boardroom account, then tap Restore purchases on the Pro screen. If that doesn't help, email us with the date of the purchase.

How do I change or turn off notifications?

In the app, open Settings > Notifications to turn reminders and check-ins from your board on or off, and to set quiet hours. You can also turn off all Boardroom notifications in your iPhone's Settings > Notifications > Boardroom.

If you're in crisis

Boardroom is not a crisis service, and its board members are not therapists or doctors. In the US, call or text 988, or call 911. Elsewhere, find a helpline at findahelpline.com.

Reporting a problem

If something is broken, the most useful things to send us are what you were doing, what you expected, and what happened instead. Screenshots help. Email support@netriumtechnologies.com and we will get back to you.

Privacy and terms

See our Privacy Policy for how we handle your data, and our Terms of Service for the terms that apply to using the app.